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  Our Management Profile
check Indri Musmar
check Oki Iqbal
check Eddy Wiriadinata
check Ronald H. Manalu
check Tjutjut Bramantoro
check T. Rudi Hilman Hidayat
check Jhody A. Prabawa
check Yosua Jonathan Mandey
check Aditya Aryadiepa
Indri Musmar


Learning Resources – is a consulting firm representing several multi media training producers from USA and Europe and have been helping many organizations in providing service training and consultation which is subsidiary from Empresaria Group (UK).
As Managing Partner

Service Quality Institute (SQI) – is an USA based consulting firm focuses on helping clients in building service culture in their organization.
As  Managing Partner

Citibank N.A - Citibank is one of the global leading bank with extensive coverage worldwide. In Indonesia, the company has expanded into 13 branches with total of more than 10.000 employees across the country.
as Head of Service Academy,

PermataBank - Permatabank is a merged bank of Bank Bali, Bank Universal, Artha Media Bank and Prima Express Bank with 350 branches across the country. PermataBank  now is owned by Astra and Standard Chartered Bank.
as Head of Service Quality Division

Bank Mega – Consistently reviewed as one of a few best-managed banks in Indonesia, Bank Mega has now grown solidly and branched out to as many as 100 offices across the country.
as Head of Service Quality Division,

AchieveGlobal Indonesia – a merge USA Based consulting firm from three large well-known consulting firms in USA; Learning International, Zenger-Miller Consulting and Kaset International.Head of Program Development and Trainers’ Delivery 

Service Quality Centre Indonesia – a subsidiary consulting company of Singapore International Airlines (SIA).Head of Product / Program Development and Business Manager

  • Certified Trainer by Service Quality Center, Singapore, 1992
  • Certified Trainer by Achieve Global, 2000
  • Best Trainer in Bank Mega, 2001
  • Member of Regional Service Academy, Citibank N.A
  • Certified Trainer by Service Quality Institute, USA, 2006
  • Certified Trainer by HRDQ, USA 2008


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